Sao Paulo · LATAM · North America · Europe · Africa
Luiz Terra
International Sales Executive in Telecom, CX, BPO & AI
I help technology companies, telecom providers and contact center ecosystems expand internationally through strategic partnerships, enterprise sales and market-entry execution.
With 28+ years across LATAM, North America, Europe and Africa, my work connects telecom infrastructure, Contact Center as a Service (CCaaS), Session Border Controller (SBC), AI-powered Answering Machine Detection (AMD) and Business Process Outsourcing (BPO) operations into practical growth strategies.
Telecom InfrastructureContact CenterCCaaSSBCAI-powered AMDBPO TechnologyVoIP/SIPStrategic PartnershipsLATAMNorth AmericaEuropeAfricaTelecom InfrastructureContact CenterCCaaSSBCAI-powered AMDBPO TechnologyVoIP/SIPStrategic PartnershipsLATAMNorth AmericaEuropeAfrica
Executive Profile
International growth at the intersection of telecom infrastructure, CX and AI.
Luiz Terra built his career from an early sales role at CelPlan Technologies into international commercial leadership across Telecom, IT, Customer Experience and contact center technology ecosystems.
His work spans telecom operators, BPOs, Contact Center as a Service vendors, cloud communication platforms, integrators and regional partners. That perspective helps connect enterprise sales, market-entry execution and partner-led growth in markets with different buying behaviors.
Today Luiz leads international sales at Khomp, with focus on SBC, VoIP/SIP, AI-powered AMD, omnichannel platforms and the international positioning of Brazilian telecom and AI technology.
Selected Business Impact
Commercial impact built through expansion, partnerships and infrastructure sales.
International Expansion
Opened, developed and managed business opportunities across LATAM, North America, Europe and Africa.
Telecom & CX Ecosystem
Built commercial relationships with telecom operators, BPOs, CCaaS vendors, contact center platforms and technology partners.
Telecom Infrastructure Sales
Led strategic sales involving SBC, VoIP/SIP, cloud telecom, AI-powered AMD and carrier-grade communication solutions.
Landmark Deals
Participated in complex international projects, including high-value telecom and customer-care technology deals.
Strategic Partnerships
Developed partner-led growth strategies with technology vendors, integrators and regional market specialists.
Career
A reverse timeline of international commercial leadership.
Khomp
Head of International Sales
Leading global expansion with focus on SBC, AI-powered AMD, Genesys AppFoundry and international channel development.
Vocalcom
VP Sales LATAM
Drove LATAM sales for cloud technology solutions from a North America context.
Resolutte
CTO & CRO
Led technology and revenue responsibilities for communication and CX enhancement solutions.
CX Contact
CEO
Directed executive leadership for a contact center and customer experience operation.
Anew Brasil
General Director & Board Member / CEO
Founded the Brazilian arm, achieved significant revenue growth and won the CCEE public tender.
Altitude Software
Commercial Director, Latin America
Relocated for 3+ years, expanded into new countries and presented on contact center virtualization in Bogota.
Genesys
Senior Sales Manager
Served telecom, outsourcing and financial sectors while participating in the strategic GMK merger integration.
Acision
Key Account Manager, Latin America
Secured significant contracts and introduced new products for the region.
CelPlan Technologies
Sales Assistant
Started in sales with a USA-based company before moving into broader regional responsibility.
Expertise
Commercial depth across carrier infrastructure, CCaaS, BPO and AI positioning.
International SalesStrategic PartnershipsMarket EntrySBCAI-Powered AMDCCaaSBPO EcosystemVoIP/SIPCloud TelecomCRM & CX
Global SBC & Carrier Partnerships
Building trust with operators, carriers and partners where infrastructure, reliability and sales timing matter.
AI in Contact Center
Positioning AMD and CCaaS capabilities for markets that demand measurable operational impact.
International Market Entry
Opening and developing markets across North America, Europe, LATAM and Africa with channel-led execution.
Insights
Thought leadership topics for telecom, CX, BPO and AI growth conversations.
SBC for Contact Centers: Why It Still Matters in the Cloud Era
Learn why SBCs remain critical for SIP interoperability, security, voice quality, carrier connectivity and resilience in modern cloud contact centers.
Read ArticleWhat BPOs Should Expect from a Telecom Infrastructure Partner
A practical framework for evaluating uptime, SLA, voice quality, carrier diversity, observability, support, interoperability and security beyond price.
Read ArticleLATAM Nearshore CX: Why the Region Is Becoming Strategic
Why time zones, multilingual talent, cultural proximity, technology and geographic diversity make LATAM strategic for global CX delivery.
Read ArticleAI in Contact Centers: How to Find Real ROI Beyond the Hype
A practical executive framework for measuring AI ROI across automation, AMD, agent productivity, analytics and contact center operations.
Read ArticleSBC as a Service: What BPOs and CCaaS Providers Should Evaluate
An executive evaluation of cloud SBC licensing, scale, redundancy, multi-carrier support, observability, SLA, security and operational simplicity.
Read ArticleHow to Measure ROI in Call Center Automation
An executive measurement framework for cost per interaction, productivity, conversion, AHT, automation, containment, quality and customer satisfaction.
Read ArticleTopics
Topics
SBC for Contact Centers
Executive guidance on Session Border Controllers, SIP interoperability, security, carrier connectivity and resilience for cloud and hybrid contact centers.
Explore topicAI in Contact Centers
Practical frameworks for AI ROI, automation, Answering Machine Detection, analytics and operational performance in contact centers.
Explore topicLATAM Nearshore CX
Executive perspectives on LATAM nearshore delivery, language, cultural proximity, technology, resilience and customer experience.
Explore topicBPO Telecom Infrastructure
How BPOs can evaluate uptime, voice quality, carrier diversity, observability, support, security and scalable telecom architecture.
Explore topicCCaaS in LATAM
Market-entry considerations for CCaaS vendors across localization, carriers, PSTN, partnerships, integrations, support and channel strategy in LATAM.
Explore topicInternational Market Entry
Executive guidance on market entry, strategic partnerships, channel development, localization and international go-to-market execution.
Explore topicSpeaking & Industry Presence
Industry conversations across telecom, CX, BPO, CCaaS and international GTM.
Luiz has participated in international business meetings, partner events and industry conversations across LATAM, North America and Europe, with focus on Telecom, CX, BPO, CCaaS, SBC, AI-powered AMD and international go-to-market strategies.
Selected Ecosystem References Across Luiz Terra's Career
Professional context across international telecom, CX, BPO and technology ecosystems.
Selected companies, platforms and market ecosystems Luiz Terra has interacted with, worked around or been exposed to throughout his international career in Telecom, CX, BPO, Contact Center and technology partnerships.
References shown for professional context only. They do not necessarily imply current commercial relationships, endorsements or formal partnerships.
FAQ
Frequently asked questions
Who is Luiz Terra?
Luiz Terra is Head of International Sales at Khomp and an international commercial executive with more than 28 years of experience across telecommunications, IT, customer experience, contact centers, BPO and AI-powered communications.
What are Luiz Terra's main areas of expertise?
His expertise includes international sales, strategic partnerships, market entry, telecom infrastructure, SBC, VoIP and SIP, CCaaS, BPO technology ecosystems, customer experience and AI-powered Answering Machine Detection.
In which markets has Luiz Terra worked?
His professional experience covers LATAM, North America, Europe and Africa, connecting global technology vendors with operators, BPOs, contact centers, integrators and regional partners.
What strategic conversations is Luiz Terra available for?
Luiz is open to conversations about international expansion, channel development, telecom and CX partnerships, AI in contact centers, market entry and speaking opportunities.
Strategic Conversations
Interested in market-entry, partnerships or AI-powered contact center solutions?
Interested in strategic partnerships, market-entry discussions, telecom infrastructure, BPO technology ecosystems or AI-powered contact center solutions?