Executive summary
Luiz Terra is an international sales executive with more than 28 years of experience across telecommunications, information technology, Customer Experience, contact centers, BPO and AI-powered communications. His work connects commercial strategy with the operational realities of carrier infrastructure, enterprise communications and customer-service technology.
He develops international markets through enterprise sales, strategic partnerships, channel execution and practical market-entry programs. His perspective comes from working across LATAM, North America, Europe and Africa with operators, BPOs, CCaaS vendors, contact center platforms, integrators and regional technology partners.
Professional journey
Luiz began his career at CelPlan Technologies and later held regional and executive positions at Acision, Genesys, Altitude Software, Anew Brasil, CX Contact, Resolutte and Vocalcom. These roles covered account leadership, regional sales, technology and revenue responsibility, company management and international expansion.
The journey included a multi-year relocation to Mexico City, commercial development across new LATAM markets, participation in complex telecom and customer-care technology projects, and executive responsibility in both established global vendors and entrepreneurial environments.
Selected business impact
His experience includes opening and developing international markets, building relationships across telecom and CX ecosystems, leading infrastructure and software sales, and aligning vendors, channels and customers around long-term commercial outcomes. The emphasis is consistently on repeatable execution rather than isolated transactions.
Areas of expertise
International sales, strategic partnerships, enterprise sales, go-to-market strategy, market entry, SBC, SIP and VoIP, cloud communications, CCaaS, BPO technology, Customer Experience and AI-powered Answering Machine Detection are central to his work.
International market experience
Luiz has operated across LATAM, North America, Europe and Africa. This exposure supports a practical understanding of localization, partner selection, carrier connectivity, buying cycles, technical enablement and the differences between entering a market and building a sustainable presence in it.
Current role
As Head of International Sales at Khomp, Luiz leads international commercial development around telecom infrastructure and AI capabilities, including SBC, VoIP and SIP, AI-powered AMD, omnichannel technology and partner-led expansion.
Speaking & industry presence
Luiz participates in executive conversations, partner meetings and industry events focused on telecom, CX, BPO, contact centers, CCaaS, AI and international go-to-market strategy. He is open to strategic partnerships, market-entry discussions, speaking opportunities and executive networking.