One analysis base
One aggregated Excel or CSV file, one operation, one channel and up to two comparable periods.
CONSULTING · REPORT REVIEWED BY LUIZ TERRA
Customer Service KPI Analysis
Your data, a structured analysis and priorities for the next decision. I use the Mini Expert to support calculations and review the report before delivery.
US$ 50 per analysis
Report delivered in Brazilian Portuguese
Order on FiverrBase price US$ 50. Fiverr displays currency conversion, fees and final terms before payment. Delivery within 5 days after complete requirements are received. One revision within the original scope.
A defined scope, from file to decision
Up to 10 KPIs
Calculations, definitions, units and data limitations. Missing data is not replaced with invented values.
One PDF report
Findings, hypotheses and up to three priorities with suggested actions and follow-up measures.
WELCOME BONUS
Two eBooks. Your choice of titles.
With an approved AI Agent or Fiverr consulting purchase, choose any 2 of the 3 CX in Practice eBooks at no extra charge.
Choose my 2 eBooksOne benefit per customer, even when buying both services. Subscription renewals and further orders do not create another bonus. Manual delivery after checking payment and your selection. Each title includes Portuguese, English and Spanish PDFs. Personal and authorised internal use only; no resale, cash exchange or public redistribution.
Consulting analysis, not implementation
The service does not include AI Agent access, a subscription, system integration or real-time monitoring. No improved KPIs or financial outcomes are guaranteed. Optional 1-day delivery costs an additional US$ 15 under the Fiverr offer.
Share only aggregated or anonymised data you are authorised to disclose. Remove names, contact details, identifiers, credentials and individual customer records. Do not send call recordings.
The order, payment, data and delivery remain on Fiverr. Discuss another report language or scope with me on Fiverr before ordering.
Before ordering
Is the analysis produced only by AI?
No. The Mini Expert supports calculations and analysis. Luiz Terra checks results, assesses limitations and adapts the report to the supplied data and definitions.
What does a revision cover?
Corrections or clarification of the original report using the same data and scope. New files, channels or periods require a separate agreement on Fiverr.
Do I receive Mini Expert access?
No. The deliverable is a consulting report. The AI Agent subscription is a separate Hotmart product.
How do I receive the bonus eBooks?
Once payment for the order is confirmed, choose two of the three titles and send your selection in that order's messages. Luiz Terra checks eligibility and delivers the PDFs through Fiverr at no extra charge. One bonus per customer, not per new order.