Sao Paulo · LATAM · North America · Europe · Africa
International Sales Executive in Telecom, CX, BPO & AI
I help technology companies, telecom providers and contact center ecosystems expand internationally through strategic partnerships, enterprise sales and market-entry execution.
With 26+ years across LATAM, North America, Europe and Africa, my work connects telecom infrastructure, Contact Center as a Service (CCaaS), Session Border Controller (SBC), AI-powered Answering Machine Detection (AMD) and Business Process Outsourcing (BPO) operations into practical growth strategies.
Telecom InfrastructureContact CenterCCaaSSBCAI-powered AMDBPO TechnologyVoIP/SIPStrategic PartnershipsLATAMNorth AmericaEuropeAfricaTelecom InfrastructureContact CenterCCaaSSBCAI-powered AMDBPO TechnologyVoIP/SIPStrategic PartnershipsLATAMNorth AmericaEuropeAfrica
Executive Profile
International growth at the intersection of telecom infrastructure, CX and AI.
Luiz Fernando Coelho Terra built his career from an early sales role at CelPlan Technologies into international commercial leadership across Telecom, IT, Customer Experience and contact center technology ecosystems.
His work spans telecom operators, BPOs, Contact Center as a Service vendors, cloud communication platforms, integrators and regional partners. That perspective helps connect enterprise sales, market-entry execution and partner-led growth in markets with different buying behaviors.
Today Luiz leads international sales at Khomp, with focus on SBC, VoIP/SIP, AI-powered AMD, omnichannel platforms and the international positioning of Brazilian telecom and AI technology.
Selected Business Impact
Commercial impact built through expansion, partnerships and infrastructure sales.
International Expansion
Opened, developed and managed business opportunities across LATAM, North America, Europe and Africa.
Telecom & CX Ecosystem
Built commercial relationships with telecom operators, BPOs, CCaaS vendors, contact center platforms and technology partners.
Telecom Infrastructure Sales
Led strategic sales involving SBC, VoIP/SIP, cloud telecom, AI-powered AMD and carrier-grade communication solutions.
Landmark Deals
Participated in complex international projects, including high-value telecom and customer-care technology deals.
Strategic Partnerships
Developed partner-led growth strategies with technology vendors, integrators and regional market specialists.
Career
A reverse timeline of international commercial leadership.
Khomp
Head of International Sales
Leading global expansion with focus on SBC, AI-powered AMD, Genesys AppFoundry and international channel development.
Vocalcom
VP Sales LATAM
Drove LATAM sales for cloud technology solutions from a North America context.
Resolutte
CTO & CRO
Led technology and revenue responsibilities for communication and CX enhancement solutions.
CX Contact
CEO
Directed executive leadership for a contact center and customer experience operation.
Anew Brasil
General Director & Board Member / CEO
Founded the Brazilian arm, achieved significant revenue growth and won the CCEE public tender.
Altitude Software
Commercial Director, Latin America
Relocated for 3+ years, expanded into new countries and presented on contact center virtualization in Bogota.
Genesys
Senior Sales Manager
Served telecom, outsourcing and financial sectors while participating in the strategic GMK merger integration.
Acision
Key Account Manager, Latin America
Secured significant contracts and introduced new products for the region.
CelPlan Technologies
Sales Assistant
Started in sales with a USA-based company before moving into broader regional responsibility.
Expertise
Commercial depth across carrier infrastructure, CCaaS, BPO and AI positioning.
International SalesStrategic PartnershipsMarket EntrySBCAI-Powered AMDCCaaSBPO EcosystemVoIP/SIPCloud TelecomCRM & CX
Global SBC & Carrier Partnerships
Building trust with operators, carriers and partners where infrastructure, reliability and sales timing matter.
AI in Contact Center
Positioning AMD and CCaaS capabilities for markets that demand measurable operational impact.
International Market Entry
Opening and developing markets across North America, Europe, LATAM and Africa with channel-led execution.
Insights
Thought leadership topics for telecom, CX, BPO and AI growth conversations.
Why AI-powered AMD is becoming strategic for outbound operations
Answering Machine Detection is no longer just a dialing optimization feature. For modern contact centers, AI-powered AMD can directly impact productivity, compliance, customer experience and operational cost.
Read articleThe future of SBCs in cloud contact centers
As contact centers move to cloud and hybrid architectures, Session Border Controllers remain critical for security, interoperability, routing, resilience and voice quality.
Read articleHow BPOs should evaluate telecom infrastructure partners
BPOs need more than aggressive pricing from telecom vendors. They need reliability, observability, integration flexibility, fast support and a partner capable of scaling across regions.
Read articleLATAM as a bridge between US CX demand and global delivery
LATAM has become a strategic region for nearshore CX, combining language capabilities, cultural proximity, technical talent and competitive delivery models.
Read articleWhat European CCaaS vendors need from local telecom partners
European CCaaS vendors expanding internationally need telecom partners that understand local regulations, SIP interoperability, numbering, carriers, latency and support expectations.
Read articleAI in Contact Centers: where the hype ends and ROI starts
AI creates value in contact centers when it improves measurable outcomes: answer rates, agent productivity, compliance, routing accuracy, quality monitoring and customer satisfaction.
Read articleSpeaking & Industry Presence
Industry conversations across telecom, CX, BPO, CCaaS and international GTM.
Luiz has participated in international business meetings, partner events and industry conversations across LATAM, North America and Europe, with focus on Telecom, CX, BPO, CCaaS, SBC, AI-powered AMD and international go-to-market strategies.
Selected Ecosystem References Across Luiz Terra's Career
Professional context across international telecom, CX, BPO and technology ecosystems.
Selected companies, platforms and market ecosystems Luiz Terra has interacted with, worked around or been exposed to throughout his international career in Telecom, CX, BPO, Contact Center and technology partnerships.
References shown for professional context only. They do not necessarily imply current commercial relationships, endorsements or formal partnerships.
Strategic Conversations
Interested in market-entry, partnerships or AI-powered contact center solutions?
Interested in strategic partnerships, market-entry discussions, telecom infrastructure, BPO technology ecosystems or AI-powered contact center solutions?